Our Reviews

This was the first service of our Buick Envision. Will, the service advisor, was extremely courteous and provided ample communication about what was being done to the vehicle and why. He spoke in terms that were understandable and beneficial.

I brought my car in to have oil changed and tires rotated and to have it checked to see why the check engine light came on. Matt Higgins was great to keep me informed about my car. They serviced my car and found the problem with why the check engine light was on and repaired it. I was happy to get the problem taken care of and it was covered under a warranty! I will ask for Matt the next time I come in! He was great!

My sales consultant Blake Harper was the best I give him a 10 out 10 he was very nice, polite ,helpful ,and very knowledgeable when I purchased my 2025 GMC Denali ultimate he’s the Best.

Blake Harper and tall boss Matthew were fantastic, accommodating, and patient throughout the process.

Best Customer Service I have experienced in 30 years.

Wonderful experience!

I always have a great experience with the service department due to Mr Jarred . He’s extremely helpful,kind, and respectful and gets my Truck service completed in a timely manner. Super nice guy. Always helps

My service writer was very helpful and listened to my questions. Never made me feel he was trying to just get me to do extra services on my truck. Will be looking and dealing with him from now on.

Very easy to work with

Greeted politely. Everyone respectful, polite, knowledgeable.

Great service and communication. Services and payment explained.

Seamless service!

Matt and Andrew were great as always. They had the vehicle I wanted ready to go when I arrived so the buying process was easy

Chris Deller and the team at Royal always do the best job

Regarding both sales & financing, it was the best auto purchasing experience I’ve ever had. I’ll definitely recommend this dealership moving forward.

I brought my Chef Tahoe for repairs and it took almost three weeks. Poor communication as to when it would be ready. I was informed at the drop-off that it was running almost a week to get diagnosis but it took another 10 to 11 days to get it completed, making it so my vehicle was there almost three weeks.

Great experience, very quick too

The service team at Royal performed fantastic as they always have with my vehicles. Their excellent service drives me to always try and purchase my vehicles from the Royal team.

The service was excellent and very friendly!

Very good Jared had me in and out quickly

It went very well. I was pleased with the service

Everyone was professional.

My sales consultant was Mr. Rodney Burnes. He was fabulous. I can not say enough good things about him. He was not pushy in any way. He could not have been more helpful in answering all my questions. He knew the Buick Enclave inside and out. He was very patient in showing me all the wonderful features the Enclave has. Rodney was very kind, and respectful. I know that if I have any questions, all I have to do is call him, and he is there to help.

everything was great

Purchasing our daughters first car. Micah, Chase, and Matt were very patience with us. Helped us through the process. It's the 4 vehicle we have purchased from them. I wouldn't shop anywhere else.

THE Most difficult is learning what to do with the technology

Great service and communication.

Always great service

I received a text from my service advisor informing me that my ticket was coming up to "fix" a part on my new Acadia Denali. I scheduled an appointment and was met with smiles from the service staff. Everyone was so friendly and helpful. I received a text when the car was ready. When one person was busy, another service advisor assisted us so we did not wait any longer than necessary. The caring staff inside the showroom as well as in the service department is one reason that this is the third Acadia that I have purchased from Royal Automotive in Birmingham. I appreciate your staff!!!!!

Professional and timely service. Great people!

Royal Automotive always delivers a fantastic buying experience. Always!

My experience did not disappoint!! My sales agent, Blake Harper, was incredible in every way. He helped me with my decision to go ahead and do an early new lease. He showed me the exact car that I wanted. I could not turn down the deal. I have been doing business with Buick at Royal Auto for at least 30 years. It will continue to be where I go for a new lease.

Very nice experience. Joey Brasher was extremely nice and well versed in his knowledge of the Yukon. Only disappointment was that your website prominently displays that ALL prices were negotiable, yet you would not negotiate 1 cent on my purchase. Otherwise everything was well run and Jennifer your finance representative did a great job too!

Couldn't ask for a better experience. Rodney Burnes was amazing!

great car buying experience, both online and in person.

Did not have a lengthy wait.

Daniel was awesome. He was very welcoming and had a great personality

Our service advisor, Jared, was phenomenal! He maintained communication the entire time our vehicle was being serviced and ensured all questioned were answered. We will definitely be back to Royal, as we have never had a bad experience there—in sales or service. Thank you for your outstanding customer service,

Bill Bradshaw was great, answered all of our questions, was very knowledgeable about the vehicle, and I will visit and buy from him again in the future. Matt was very efficient and helped get us financed in a short period of time. Great experience overall! And love the new car!

Transaction was very easy and quick. The salesman had everything prepared and ready to go! I really appreciate when the salesman respects my time.

Excellent service, great people.

Friendly, quick service

The service writer Jarred promptly took care of my vehicle in a decent time frame.

Ralph in the service department is a life saver. He will help with anything on your vehicle.

It was a good, positive experience. They ansewered all my questions. Thanks so much!

Good visit have to come back for a full service inspection when my schedule permits

Everything was good and the staff was very helpful and friendly

Great Experience

My vehicle needed to be serviced for a thermostat gauge and tire pressure sensor. After closer look my vehicle had a significant repair for a radiator leak and oil pan issue. After I picked my vehicle up, the tire pressure sensor was not repaired and 1 week later the thermostat gauge starting not functioning again. I found out the sensor was not replaced. Now I have to go back.

Worked with Josh in getting my new Yukon Ultimate and the experience was amazing. Can’t say enough good things about the staff at the dealership and them helping me get my dream vehicle. We definitely be driving the 3 and half hours again when it’s time for a new vehicle.

Chris Deller (the service manager) is the absolute best! He always makes sure we’re taken care of!

Jared is excellent

abc

Absolutely the best buying experience we have ever had. We keep our cars for years because we dread the buying process. Our salesman Robert was as good as it gets. He was professional, courteous, and fast. We will definitely be back.

Pleasant experience! Robert Short was awesome!

It was great!!

The whole team is great but Jared always makes sure that I am taken care of in a timely manner. Having a service team that good makes me want to only look at Royal GMC for any vehicles in the near future. Absolutely the best!

Friendly and no up sell pressure

Absolutely the best buying experience I have ever had!! From my first contact with Joey to finalizing with Matt, Daniel and Jennifer, everything happened so smoothly and efficiently that it did not feel like I was purchasing a car. I would definitely recommend Royal to anyone making a vehicle purchase.

Had a good experience thank you Blake Harper for keeping in touch while this vehicle is ordered

Friendly and quick

Blake and Matt were so helpful. They made the car buying process so easy and convenient.

From the beginning of my on-line purchase, Blake Harper walked me through purchase procedure, explaining every question that I had. Although my chosen Yukon was (in transit), Blake kept me updated on it's arrival. When I arrived at ROYAL, Blake met my wife and I as we drove up. After a short time in the office, we were given a complete introduction to all the features of the Yukon, we took a ride on the road with Blake in the passenger seat introducing all the driving features to us that were new to us. I was absolutely pleased with our purchase and all the members of ROYAL AUTOMOTIVE!

Rodney was extremely helpful and quick in getting us in a new vehicle and assisting with trade in. 10/10 experience - best dealership experience I’ve ever had.

Very helpful and friendly.

My salesperson was attentive and patient with me. Everything was managed in a timely manner.

Everyone was very knowledgeable, friendly and helpful in helping me pick out just the right vehicle. Andrew is a very helpful sales rep and answered all of my questions and then some.

Excellent service.

Our family has now owned 3 GMC vehicles. We could not be more happy with the service we receive at Royal in Vestavia. Ralph Daniel is excellent and never fails to help us with what we need. He is positive and a joy to work with.

No complaints

Very knowledgeable and friendly salesperson.

Jarred in the service department is amazing. He’s knowledgeable and extremely kind and helpful.

The oil change took nearly 2hrs to complete the service and other customers came in behind me and got the service on their cars completed before me. Literally, four customers came in after me and all received service before me. I was the last person in the waiting area and know one came to explain why the wait or the service took so long. Highly Disappointed. I have three other cars where I visit the Honda and Toyota dealership for service and they always communicate if the service to my vehicle will be longer than expected.

I love the car that I bought. I was very pleased with everyone I came in contact with 👍

Matt was wonderful

Jared was my service advisor and he was personable and professional.

As usual great service!

Very good work.

Best maintenance dept I've ever dealt with. Ralph and all the others are fantastic. First class all the way.

Ralph is the best!

It was pleasant

Blake Harper, help me with the purchase of the vehicle and he was showing me the service department. They were all very nice.

Went in to install mud flaps. They look great on my car.

It was good

Great people, well organized and thoughtful!! I would highly recommend these folks and this dealership 👍

I brought an attitude of aggravation over a GMC issue I had heard about to Ralph when dripping off my truck for service. It was due to my ignorance concerning the issue. Ralph's professional approach helped to make me realize that I was approaching this incorrectly. As a Christian I finally realized I was wrong, but as a sinner I needed to be shown the way back on track. Ralph was the one that showed me at this particular stumble. I hope this survey is specifically for Greg and the rest of the Royal crew. And I hope you have some form of formal "at-a-boy" for situations like this. Because if ever there is one due, it is here. Thanks Ralph. Dunn

My salesperson Josh ( Tempelton ) not 100% sure about his last name and Jennifer Mills the sales manager and finance worked effortlessly with me to come to a deal . They did a great job and I’m loving my new Sierra Denali .

Professional and first -class

Outstanding experience as always.

The dealership was very clean and everybody there was very nice and I really enjoyed the experience

Rodney Burnes was great!

The time went by fast enough I didn’t have to get a courtesy car to take me home.

Could not have been better. Will shop again.

Blake Harper was out sick the day I came back to purchase my new truck... but he was certain to make sure that I was taking care of once I got there. Great Job!

Blake was great, he went above and beyond to make sure I got what I wanted and made my experience awesome.

My experience was wonderful. My salesman Robert Short was amazing! He went above and beyond to make sure my process of purchasing my vehicle was quick and easy ; as well as making sure I got the best deals possible .

Very professional. Service writer took care of a recall that I was not aware of and informed me about another that was coming up. I enjoyed visiting with my sales rep. We had a few laughs then toured the lot to see what was. After a short weight in the Service lounge, my car was ready to go.

Oil changes are at time hard to get without leaving your car all day. However, this time they were not busy and got us out in a short time. Jared, the Service Writer is excellent and always takes care of us. I always ask for him we we go in because he treats well and get us taken care of.

They courteous and very friendly and they great job on my oil change. And I didn’t have to wait very long . . . Thanks you very much Royal Automotive

Very efficient and excellent service from start to finish

Great customer service. Very personable. Jared is a great employee and representative of Royal GMC

My Royal experience was terrific from the moment Daniel contacted me. Everything and everyone was quick, no pressure, and clear. Highly recommend Royal GMC- Daniel and Matt are great!

Good experience. Finished in a timely manner.

Service department does a great job.

I had six dealerships on my list for the day with no intention of making a purchase until another day. My goal was to find a really nice used truck. I didn't know much about GMC trucks other than what I heard from people having a preference. I wanted to start there first, at Royal GMC in Hoover. My sales consultant was Andrew and we hit it off immediately. We discussed my needs in a truck and preferences. My wife and I waited as Andrew pulled up in a new 2025 3.5 L V8 Sierra 1500. Andrew knew I had a black truck (recently totaled) and sure enough he drives up in a black with grayish blue interior (beautiful). My wife and I sat in the vehicle and immediately looked at each other with OMG. I drove the truck and was very impressed. We also drove a 2023 with 25,000 miles which was nice. I can't say enough about Andrew, his knowledge of every detail, his patience in answering my questions and the time he spent showing me the details and how things work before my decision to buy. My decision was for the new 2025 5.3 L V8 Sierra. Our visit with Andrew did not stop there. He spent much more time talking with me about everything while waiting for the paperwork and truck prep. Once the vehicle was mine, Andrew spent all the time I required going over so many details of how things work, connecting my phone and getting the GMC app and just making me comfortable. Andrew is responsible for my decision to purchase that truck that day by connecting with me, knowing every detail about the truck and not putting ANY pressure on me to make my decision. This was the best experience I could hope for and I love the truck. Thank you Andrew!

The salesman listened to my concerns and wishes, communicated with me exactly as I wished (email and text since I would not have easy access to phone calls) and never pressured me in any way. He went out of his way, literally, to meet me and made the car buying process a breeze. The whole staff we interacted with was very kind and professional.

Very caring. Go out of there way to make everything right.

the personal attention ensured that my needs and desires were met completely.

In for recalls. Courtesy driver took me home and picked me back up. Service manager was extremely nice and informative.

I have almost unachievable customer expectations. And Ralph exceeded them all. You guys were fast and efficient and I was out of there in no time. This is my first car purchase in 15 years so I was unbelievably dreading having to come back and have my car worked down. But you excited all expectation

A little rough to start with some missed communication but service leadership worked it out and took care of the issue.

My Service Manager “Will” was very professional, personable and knowledgeable. He listened to my concerns and then explained what needed to be done. He help set expectations and time frames for getting my issues resolved. He also worked with me on a post repair issue. I’m very pleased with him and the results of my visit.

This is our third purchase from the dealership and Josh has been wonderful every time.

great service experience

All went well

Matt was great. The part took longer than usual to come in and he secured me a loaner car. Matt was very responsive.

The Royal team made buying my vehicle a seamless experience. They were intentional, professional, detailed in their communication, and supportive in every step of the process. I am so thankful that I chose Royal for my new GMC.

Ralph got me in a loaner quickly to be able to leave my vehicle overnight. Was called the next day with an explanation of what was going on with my truck.

Lou was great

Efficient

The dealership worked me in for an oil change and all went well

The customer service that I received was excellent. They were honest and explained everything about what needed to be done and the cost.

Everyone was very friendly and helpful.

All seems well and Matt communicated effectively.

My advisor, Ralph, took care of my needs and noticed that I had a pulley that was squeaking. They were to handle that repair while I was having my oil changed. I really appreciate being able to get everything done in such a short timeframe.

In and out super quick

My need were taken care in a timely fashion

Communication over recall of engines is poor and vague. It should not take all day to rotate tires and do a simple oil change. Moreover, I am concerned about what may lurking in my engine given the news that there is indeed a recall.

Quick repair. The associate was very responsive and helpful.

No one seems to know what is happening with the recall. Very frustrating with a $70,000.00 pickup truck.

Great service

The communication is very good.

The communication with the shuttle was awful. I waited 45 minutes on a shuttle which was okay. However the shuttle drop off was a disaster. Yes it’s complimentary but no one made me aware I would be in a shuttle for 50 minutes taking me to other end of Hwy 280 which caused me to miss my 11:00 appointment. She also relayed to driver the wrong location of where to drop me off.

Matt was very helpful and the work was done in a timely manner. Communication was excellent

I am always pleased with the service department. Ralph is an excellent representative for Royal and has gone way above and beyond to take care of our family vehicles. My last experience with Will was also exemplary. Thank you.

The service was excellent. I got there at 0645 and was third in line. I was greeted with a smile. I got called around 0800 and told it was ready. The truck was sitting under the tree and was ready to go when I got there. I still do not understand why you do not have appointments.

I requested all to be done over the phone in and out and they did a great job.

Royal Automotive always delivers excellent service. Ralph is both professional and friendly. The service team there are the only ones I trust with my sweet little car!

They were very professional

I took my 2017 Buick Enclave in for an oil and filter change. After I got home and reviewed my service ticket it indicated you put 0w20 oil in my car which uses 5w30 full synthetic which is totally unacceptable and could cause motor issues had I not of caught it.

Absolutely wonderful customer service!!! Everyone was very helpful and friendly the entire time I was there. I would a million percent recommend them to everyone I know !

Royal Automotive GMC has always provided me with professional and friendly service.

Daniel was great to work with. Everyone we dealt with was friendly and professional.

My salesman was Dustin Shears he was personable , professional , competent and answered all my questions .He helped me find just what I was looking for.

Great people , very responsive

Courteous and professional.

Quick and very knowledgeable technicians

Service was completed in a timely manner and my service rep provided good ongoing communication about issues noted, costs, etc. Very pleased with my experience.

Matt Higgins lined everything up for the work, got me a ride home and back to the dealership, and all work was done to my satisfaction.

Took four trips to get a headlight replaced

Ralph always takes care of me. Everyone is friendly

Ralph is the BEST Service Representative ever!!!!

Getting an oil change and tire rotation is quite simple but the process is overwhelming. The service advisors are overworked and very harried. This is my second service and about my 4th trip to the dealership for repair/service. They still cannot tell me why my car shows service leveling system warning which it did again later the same day they could do nothing about it. They tell me my L 87 engine is not part of recall (yet). They take appointments on line through GMC app but then cancel and say first come first serve so you need to be at dealership before it opens to get vehicle serviced.

I had tire issues while driving in the area. After some failed attempts to fix the issue myself, I had no idea what to do so I went straight to Royal. I think this speaks volumes of the service I have (and continue) to receive when I visit. I knew these men would be able to help me. They did just that! They took great care of the myself, my babies, and resolved the issue as quickly as possible. They were thorough and provided options & explanations.

The dealership was accommodating to my needs. My sales rep Blake was knowledgeable, courteous, and understanding of my needs

Blake Harper made my experience buying a new car easy. I financed part of it and was able to get a great interest rate. The application process was easy and took less than an hour to complete. Since I was trading in a car, I had to go home to get a few things that went with my trade-in. When I returned, they had washed, prepared, and filled my new car with gas. Everyone there was friendly and smiling. It's hard to believe they had the exact car, color, and accessories I wanted. Thus far, I am also pleased with the Buick Envista-Avenir. It's hard to believe that it has more hip room, leg room, and almost as much cargo space as my larger SUV, which I traded for it. It is quiet, rides very well, handles like a sports car, and gets impressive gas mileage. It's also easier for me to get in and out of it. I would call this a great trade!

You all have the best customer service representatives ever.

William kept me informed of repairs that were required, handled my extended warranty for me and was great to work with. He earned my trust and I will request him for any future service.

Very hospitable, professional, knowledgeable & personal team!

Very fast and efficient.

Mr. Short was very patient, courteous and understanding. We told him what we were looking for and he was not pushy. Gave us time to think. Great job

It was fast and easy

Very pleasant

Matt was so very helpful! I live in Texas and was visiting family when my car stalled and stopped on Hwy. 280. I was able to have my car towed to Royal. Matt took care of my repair sooner than expected! He was very kind and even gave me advice on taking care of my car while it’s under warranty. I recommend anyone with a GMC vehicle to see Matt at Royal GMC for their repairs.

Friendly and professional. I was in and out of the dealership within an hour. My vehicle had been programmed, cleaned, and fueled prior to my arrival. Absolutely the best service from the staff at Royal Automotives.

Great dealing with Andrew and Matt, no pressure, just professional team that presented a deal in the right way.

Joey kept in touch for several weeks after my initial visit without being intrusive. The actual sales process was efficient and straightforward. I appreciated it not taking long to make a decision and handling the paperwork

It’s nice doing business with people that put the customer first. Andrew Head, and Matt know me and know what I’m looking for and I appreciate the help they gave me on my new truck. Jennifer made the paperwork and singing understandable and easy to complete. Thanks again to an amazing Sales team!

Friendly, quick service!

Mr Robert Short was very helpful and nice!!! Got me exactly what I wanted!!!

Great service and on time.

Jennifer Mills, Tommy Godwin & Matt Robertson did a great job of informing me of this vehicle’s availability and closing the purchase with me. Very satisfied with the experience. Thank you.

Car was purchased new in June. Screen fails and all controls on screen fail. Car has been reset twice and screen continues to fail.

Excellent experience. My third purchase from Royal and couldn't be more pleased. They make it easy.

Took care of me once again. Good communication and excellent work!

I am very satisfied with your dealership. I have been in there twice for the same reason. Sorry to say, I hope I don’t come back for my own errors. But, if I have to I know I will be well taken care of. I always am at your dealership. My mirror is perfect and I can see what I need to again. The dealership employees are wonderful and the dealership is great. So clean and helpful. As long as I can I will be returning to this dealership for help on my car. Thank all of you for your much needed help.

Fantastic crew!

Sat there for 4 hours, since you can’t make an appointment

Very good

Very friendly personnel and knowledgeable.

The day I had my car in for service went fine. Customer Service was nice and efficient. However 2 days later I had a message pop up telling me that I needed Service - Brake Fluid Low. I had just had all the fluids changed in my 2020 Buick Enclave so this message really concerned me. There was no brake fluid at all in the reservoir. I called the dealership and I was told that I needed to bring it back ASAP. This meant driving another 60 miles round trip to get my problem looked at. They had to reservice the brake lines. It was done properly this time but I did not feel like this whole issue was that big of a deal to them.

Prompt and friendly service.

I love how we were outside and trying to find the encores and Rodney saw us. He stopped what he was doing and came to see if we needed help. He was very patient with us. Rodney made us feel very comfortable. We began to laugh and talk as if we had know him for years. He sold us our 2026 Buick Encore. When we decide to buy another car, Rodney will be our go to man.

In and out quickly, great service.

The services are always professional and detailed in what's wrong with car. I would highly recommend Royal GMC to others.

Great… I got my vehicle serviced and returned to me way faster than Royal promised! Thank you Royal Automotive SERVICE DEPT.!

Daniel did a great job. He is prepared and knows his inventory and the vehicles.

That Scott he was my salesman n he was the best along with Matt

Ralph is nice and does great job

Very good experience from start to finish

Robert Short was my guide for the day and he was amazing. He was very knowledgeable of all the features of my vehicle and made sure I understood and was comfortable with every step of the buying process. Customer service was top tier and I will be sure to refer anyone interested in buying a car to him.

Good

Everything went great, no problems.

Everythinmg correctly

Not all issues were fixed. Resulting in my Yukon stalling out in the middle of 6 lanes of traffic at 10:30 pm. After 1.5 hours, we found a tow to take it to Royal. All this could have been avoided. We were in danger and GMC Roadside was of zero help!

Fabulous as always. Quick and efficient

I feel like I got a good deal and not taken advantage of.

For a warranty visit with car with only 14,141 miles being towed in due to stopped running and had to wait 4 days before it was looked at. Then part had to be ordered.

Spur of the moment need - a flat tire. Was handled quickly & efficiently.

I ordered some splash guards for my new Envista. The parts were sent quickly and accurately. The staff was helpful and I am pleased.

Quick in, quick out. Regular 108,000 maintenance on truck.

Time to complete service took far too long

Routine oil change

Daniell was very professional and went above and beyond to assist me in my new purchase. Thank you so much.!!!

The entire service department was a pleasure to work with especially Ralph! Ralph was easy to get in contact with, prompt with services and wonderful to work with!

Ralph was “dead on it”! Thank you.

As always the service people are always nice and very informative, Ralph has always treated myself and family with kindness and respect. I am a lifetime customer for that reason alone. Thanks for being a great service department.

Rodney was terrific. Very knowledgeable on the truck and went above and beyond to work with us

Ralph is the best!!!

Very pleasant and professional team.

Will checked my car in for an oil and filter change, tire rotation, airbag recall and my spark plugs changed out. It was ready for pick up in 3 hours. Everything was done right and no oil drips underneath when I got home. Great job.

Jeff is very professional

Ralph always takes good care of of my car and me. Always a pleasure.

First Class Service!!

Rodney Burnes was extremely knowledgeable about the Yukon I was looking at and took the time to walk me through every detail. He made the entire process smooth and enjoyable, and I truly felt like he had my best interest in mind. It was such a great experience that I wouldn’t hesitate to buy from Royal again in the future. I’m also very thankful that David Thomas recommended I stop by Royal GMC — I’m glad I did!

This is the second vehicle I have purchased from this dealership in the last year and a half. Both of those experiences have been fantastic.

I had a great experience working with Rodney! He was professional, knowledgeable, and never pushy. Matt was also excellent! Highly recommend.

Always friendly and helpful. Ralph &William always take care of me.

Salesman Daniel was very professional, knowledgeable about my vehicle and answered questions honestly. Did not feel pressured and was able to work out a great deal.

I was in and out fairly quickly and my service advisor Ralph ensured everything went smoothly… I appreciate you bro!!!

This is my first GMC Truck and after a search, I found the one I wanted at Royal Automotive. My primary salesman was Rodney and he explained in depth all the features of the truck and worked with me via email & text to keep the process going to include the loan application process. No pressure tactics just straight up "how can we help you".

I had a great experience

As always, Ralph Daniel was "Spot On" with his attention to detail and his customer service skills. The service department always does an excellent job on my vehicle. I routinely recommend Royal to friends.

I took my truck in for mechanical issues. After 7 days of having it and finally getting diagnostics, they recommended a new engine and several other parts which was quoted at just shy of $17,000. I took my truck somewhere else and it was determined it did not need a new engine and only a few parts to fully pair my truck at around $2,400. The Royal GMC person helping me was lacking customer service skills. I called numerous times over a week span and even tried to call the Service Manager to get an update and finally got diagnostics after 7 days. I would not recommend Royal GMC for service issues.

I've owned my 2025 GMC Denali Sierra 1500 for least than a year and have been in for issues numerous times, with no complete resolution.

Excellent service

Scott was very helpful and answered all the questions. A very good man whom if I still had my business I would try to get him to work with me!

I knew what I wanted and Royal had it on their lot. Very quick process of doing paper work.

We first brought the Yukon up there after being told we didn’t need an appointment. After arriving we were told we needed an appointment since it was a specific type of recall. I wish we would’ve been asked what recall it was over the phone so we didn’t have to come up there twice. Overall once the vehicle got there it I was pleased with the customer service.

My service advisor was Matt at Royal GMC. He was upbeat and told me that they could service my 2020 GMC Acadia on Friday afternoon while I went to Irondale and did some shopping in Vestavia and Hoover. Matt gave.me a call to let me know that my car was ready. I came back to pick up my car at Royal GMC before they closed.

Daniel was on it and very straight with me about the deal.

It is always a pleasure to work with Ralph.

Had routine scheduled maintenance for vehicle.

Blake Harper was great and very easy to deal with.

Great

No complaints

Good timely service.

Very professional, timely and affordable.

Wonderful experience. Great customer service!

Matt was very responsive in getting me in & out for the oil change & tire rotation. Very much appreciated.

Sales Rep Daniel Simmons was awesome! He went above and beyond for us as a customer and was much appreciated. He should be recognized for his professionalism and dedication to the reputation and image of Royal and GMC family. A true example of what a Sales Rep should be. Glad he was our representative.

Matt in the service department was terrific. Knowledgeable and helpful!

Came in for tire sensor replacement & 8 speed transmission flush due to shuddering. No engine light was on when I arrived. Upon leaving the shuddering was gone and the tire sensors were working, but I had an engine light on. Came back I spoke with William Truax and report ran before service showed no issues, but when he ran the report again it did. I was scheduled to come back the next day, but the engine light was off. What should I do?

Took the new vehicle back after one day. Dealership had it for three days and when I picked it up. They were not sure if it was fixed so they left the ticket open ( my first mistake). Took it on a trip that I had planned (left three days late) and had to take it back when I returned home. They keep it for 10 more days ( at this time they had it longer than I had it) before they think that had it fixed. One problem is no one called, I had to call and check on the status of the car. I also called the service manager and he did not call me back. Great way to treat someone that just bought a $100,000.00 vehicle

Blake Harper is an excellent sales person.

Chris Deller and his team are best in the business

Easy drop off. Service is busy and they prepped me for that the day before. Called when the truck was ready and took care of the one issue I asked about.

Scott was very responsive to my needs and Robert took great care during delivery of the vehicle.

was very satisfied.

This was my first visit to Royal's service department. It was just an oil change and tire rotation. Ralph was the service manager and he did a great job.

N/A

Personnel were friendly and nice to be arpound.

Ralph and Chris are the best!!

Great team to work with, transparent and honest

Matt took care of us and made sure all our issues were resolved and they were. Thank you

Service was amazing. I had to have my car towed in. I was told it could be a day or two before they could get to it. Surprisingly my car was repaired the same day !!!!!!! I pulled up at the service department at 5:57. The service dept closes at 6:00. They were waiting on me and everything was readt to go. Thank you again for great customer service Matt Higgins

Real good

Great representative

It was good

We came to look at your 2026 Arcadia at4’s I saw the options that you had available and I knew that no other dealerships had any of this particular vehicles available so I was satisfied the color choice that was available after a lot of soul searching and I decided to take a test drive and I made up my mind to get the vehicle. Our salesman was great and everything worked out and we took home the type of vehicle that I was interested in. I say it was a win win for everybody involved.

The job took 8 days which was ok but couldn’t get anyone to communicate progress until day 7. They didn’t rotate my tires as requested after repair.

I elected to take my vehicle in on a Friday versus a Saturday because I knew that the weekend wait would be extended based on previous visits overpass experiences. So upon arrival the attendant told me “as you can see we have cars ahead of you, so you can expect two hours, I said OK that’s fine. Two hours passed, three hours passed, 4 hours past. And this was just for an oil change and tire rotation.

Everyone was so helpful.

Your dealership is difficult. You never know what to expect coming in. You can never get anyone to answer the phone. Just a system that is very poorly positioned to deliver satisfaction.

Very streamline.............

Very professional and truly customer-focused. I highly recommend Royal, Matt, and Andrew to all my friends and family. They consistently make the automotive purchasing experience enjoyable, seamless, and stress-free — and we are genuinely grateful.

Great experience buying my vehicle here. The Royal team made every step of the process easy and fast!.

Outstanding

It was a pleasant experience while I looked at the vehicles and test drove the Terrain. All the dealership employees were thoughtful of my time and extended their help when needed. I appreciate the quick processing when I picked up my new SUV. I would absolutely recommend the dealership to my family and friends.

Reset tire psi button

Service was fast and everyone was super nice!!!

Good customer service, very accommodating.

Great service

Awesome experience. Exceptional team. Carter Ward was great and such a pleasure to work with.

Great costumer service, very clean, and upbeat environment. Calm and enjoyable experience.

Everything went professional and on time.

They are very thorough. Manager and Service members are considerate and very sociable.

Went in for full service oil change before a long trip and specified that I wanted windshield wipers changed, tires rotated and wiper fluid filled because it was empty. Got my truck back after 3 hours and had to head on the road and quickly noticed not only wiper blades not changed but fluid was still empty and inspected tires and they had not been rotated. So basically nothing of what I asked but was definitely charged for those things. I would think in an oil change at the very least topping off all your fluids would come standard but I guess not. Been very loyal to this place and bought a 100,000$ truck so I was just disappointed at the lack of attention to the service.

I called the service department beforehand about our 21 Acadia not recognizing the SD card and was told to bring it in and it may be a simple fix on the front line otherwise it may have to take several days. I did exactly that along with an oil change. The service tech chose to not even try to get the SD card situation looked at and said to come back after the new year. Not near as busy as I have seen over the years as I left at 10:30 with hardly any cars waiting. Terrible service when I did as instructed and service tech said to bring it back after the new year. Just more time I have to allocate because the service tech chose not to do the same.

Very responsibe service department, but “first come first served” is difficult for people who live far away from the dealership. Setting a specific day to bring in your car would be very helpful for families to plan.

Ralph is the best I have ever work with at any dealership. Absolutely amazing service.

Ralph is the best service advisor! Takes time to listen and follows through on any questions. Thank you Ralph!

Very professional and courteous

Everything went well we love the guy that checks you in and out. Very nice and professional !!! The service was great they did it in a very timely manner.

Will go back

Matt was great. Thank you sir for taking care of me.

IT WAS VERY GOOD

The dealership is fine. But didn’t take my problem seriously. The brakes are not up to standard , they are weak and hard and takes longer to stop for a brand new vehicle

Took 3 hours for an oil change and I asked not to roll down or stick any sticker to my windows because they were recently tinted and they rolled them down and stuck stickers to them

The car buying experience was fast and easy.

Both our salesman, Daniel and the sales manager, Matt, were a pleasure to work with. It was a great experience and they both stayed late after the dealership closed to complete our deal and paperwork.

excellent service and customer service!

They/Royal GMC staff are very kind and helpful.

Friendly staff and a nice waiting area with a coffee maker.

My experience with Joey was like being with an old friend. I’ve always found automotive shopping to be pressured and stressful. None of that here. A great experience

Kelli was GREAT!

Professional, courteous, and efficient.

I was prompt and well done.

Friendly,quick nice waiting area

Excellent job.

Royal is a premium experience! Pre and post sale!

Excellent purchase experience!

Had to have a lot of service work done on my truck and they did an excellent job. Drive much smoother now.

Joey took great care of us. It was a seamless process and transaction.

Blake and the staff were very kind, knowledgeable, and helpful to my wife and I. The financial lady explained everything to us and reviewed each form we signed. After all was completed, Blake came out to the new vehicle and took at least 30 minutes and worked with my wife to assure my wife understood about every button and knob in the vehicle. We went to a few dealerships prior to Royal and was not treated this well. This is why it’s my 4th Buick

I always have great interactions with the service team at Royal. They make you feel very welcome and like family.